Return policy

At Lovelilia, we strive to provide high-quality, fashionable nail products that you’ll love. However, if you are not completely satisfied with your purchase, we offer a 30-day return and refund policy for your convenience.

Eligibility for Returns & Refunds

• Items must be unused, unopened, and in their original packaging.
• Returns must be initiated within 30 days of receiving your order.
• Products that are used, damaged, or missing parts due to customer mishandling are not eligible for a return.
• Clearance or sale items are final sale and cannot be returned.

How to Initiate a Return

1. Contact Us – Email our support team at [email protected] with your order number and reason for return.
2. Approval & Return Instructions – If your return is approved, we will provide a return shipping address.
3. Ship the Item Back – You will be responsible for return shipping costs. We recommend using a trackable shipping service.
4. Inspection & Refund – Once we receive your return, we will inspect it and process your refund within 10 business days to the original payment method.

Please Note: Original shipping fees are non-refundable unless the return is due to our error (e.g., defective, damaged, or incorrect item). If the items are broken or damaged by our carrier or us , that time we will cover the full shipping cost.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Refund Processing Time

• Refunds are typically processed within 10 business days after approval.
• Depending on your payment provider, it may take additional time for the funds to reflect in your account.

Damaged or Defective Products

We’re committed to quality, and we stand by our products. If your item arrives damaged, defective, or incorrect:

• Contact us immediately with photos of the issue.
• We’ll arrange a replacement or a full refund, including return shipping costs, at no additional charge to you.

What Can Be Returned?

• Products in new, unused condition with original tags, packaging, and accessories.
• Items must be returned within 30 days from the date of delivery.

What Can't Be Returned?

• We do not accept returns for customized or personalized products, unless the item arrives defective or incorrect.
• Clearance or final sale items are non-returnable.

Why Shop With Confidence at lovelilia?

• Hassle-Free Returns: Your satisfaction is our top priority.
• Responsive Support Team: Quick and friendly assistance for every step of your return process.
• Quality Guarantee: We stand behind every product we sell.

Questions or Concerns?
Feel free to contact us at: